Cooling
AC Repair
Diagnostic first. If the unit can be fixed, we fix it, and we say so before anyone talks about replacing anything.
How a repair visit runsMagnolia, The Woodlands & Conroe · Open 24 hours
When the house goes past ninety, the hour stops mattering.
Prestige is a residential and commercial HVAC contractor in Magnolia. Brian Gesner runs it and turns up to jobs himself. 4.7 stars from 179 reviews, and the phone is answered every hour of every day.
Measured, not claimed
What the record actually says
Every figure here comes from the Google listing or from customers writing about work we did. None of it is a slogan.
- Google rating out of 5
4.7
Google rating out of 5
- Reviews and counting
179
Reviews and counting
- Hours a day, seven days
24
Hours a day, seven days
- Service visits a year on a plan
2
Service visits a year on a plan
- Holding
75°
The system is keeping up
Cycles complete, the thermostat is met, and the run times look ordinary. This is where a maintenance visit keeps you.
- Slipping
82°
Long runs, never quite there
The unit runs and runs and lands two or three degrees short. Usually charge, airflow, or a coil that needs attention. Cheapest moment to call.
- Threshold
90°
The house stops working
Sleep goes, and in a Texas August so does anything with a compressor in it in the kitchen. This is a same-visit problem and we treat it that way.
- Overnight
95°
Two in the morning counts
It does not wait for business hours, so neither do we. One review on the listing is a Saturday callout on a mini split, fixed and then fixed permanently.
“Again, they came out for the mini split and fixed it and suggested a permanent structural change that should improve the situation forever. Great service on a Saturday !!”
Nick Drew, GoogleDiagnose in place
What we are actually looking at when we open the unit
This is a real condenser on a real job, not a diagram. Take a look at what gets checked and in what order, because knowing the difference between a failed contactor and a failed compressor is the difference between a small bill and a large one.
If the unit outside is doing something you cannot place, describe it on the phone and we will tell you what it sounds like.
Call (281) 288-6211What we do
Three that carry most of the work
Residential and commercial, every brand of equipment. These are the jobs the phone rings about most.
- AC Installation & ReplacementSizing the system to the house comes before the quote. Free quote on replacement and new installation, financing available.What replacement involves
- Maintenance PlansTwo visits a year, spring and fall, so the summer check happens before the summer and not during it.What the plan covers
Everything else we do
The half nobody looks at
Most of the system is in the attic, and that is usually where the problem is
People point at the box outside because that is the part they can see. The air handler, the plenum, the flex duct and the return are doing at least half the work, and a duct losing air into an attic will beat any thermostat you buy.
In their words
The thing customers keep writing about is the work we did not charge for
“We have had work done with Prestige several times over the years and had an issue come up and Brian came out and looked at the worked we had paid for and found it to be unacceptable by a previous tech he had on staff. He not only remedied the issue but took additional steps to ensure the job was not only done correctly but had his team go above and beyond by adding and rerouting additional ductwork and did not charge at all!”
Misty Romer · Google
“Prestige is the company we send everyone to. Need HVAC? Call Prestige. They are professional, knowledgeable, and truly care about their customers. They always provide the kind of customer service you rarely find these days. The owners are great people who clearly care.”
“Again, they came out for the mini split and fixed it and suggested a permanent structural change that should improve the situation forever. Great service on a Saturday !! Service AAAA+”
“Rob came when it was warm enough to check the Freon level. He quickly notice the Thermal Expansion Valve was not installed correctly and fixed that. A/C works great now.”
How a call goes
Four steps, and you know the price before the third one
You call
Any hour. The number rings through at two in the morning the same as it does at two in the afternoon, and a review on our listing describes a Saturday callout on a mini split.
We diagnose
Gauges on, readings taken, fault identified. You get told what has actually failed and what it will take, in plain terms.
You get a bid
Written, before work starts. No number gets quoted on this website because the honest one depends on what the diagnostic finds.
We fix it
And we stand behind it. Three separate reviewers describe us coming back at no charge to finish putting something right.
Before you call
The questions we get asked most
Yes. The Google listing says open 24 hours, seven days, and that is what it means. One customer's review describes a Saturday callout on a mini split. If your system has stopped, call (281) 288-6211 whenever it happens.
We do not publish a price, because the honest answer depends on what has failed. The visit starts with a diagnostic, and once the fault is understood you get a written bid before any work begins. Quotes on replacement and new installation are free.
Both, plus refrigeration. Mo's Irish Pub called us with an HVAC problem, we sent a team out, and it was sorted on the visit. Restaurants, offices and cold rooms are ordinary work here.
Usually, and often without replacing the system. Zone control splits the house into areas with a thermostat each, and a ductless mini split can cover a room addition or a garage on its own. The right answer depends on how the ductwork runs, which is what the diagnostic is for.
Not before trying to repair the one you have. The written position on our service page is that before looking at a replacement, we do all we can to help you get by with the existing system. When a unit genuinely is finished, we show you why.
Yes, financing is available. Ask when you call and we will walk you through what is involved before you commit to anything.
Twice a year. Our maintenance plan visits in spring and again in fall, so the cooling is checked before a Texas summer and the heating before the cold snap. It is the difference between a planned visit and an emergency one.
All of them. We service and install every brand of equipment, so you are not stuck waiting on a specialist because of the badge on the unit outside.
Magnolia · The Woodlands · Conroe
Whatever hour it went wrong, that is the hour to call
Residential, commercial and refrigeration. Every brand of equipment. Free quote on replacement and new installation, and financing if you need to spread it.